United Consumer Financial Services (UCFS) has been a growing leader in the financial services industry for over 40 years as a subsidiary of a Fortune 100 company. We are dedicated to providing world-class service to our customers, enhancing the lives of those in our surrounding communities as well as being committed to the well-being, engagement and career development of our highly-valued workforce.

The Collection Representative is responsible for processing calls for customers with up-to-date, delinquent, closed or charged-off accounts while maintaining positive relationships with distributors and customers.

JOB DUTIES

• Adequately process inbound/outbound calls on up-to-date, delinquent, closed or charged-off accounts.
• Recognize specific scenarios that require specific collection questions answered in compliance with the FTCPA and FDCPA.
• Properly request all UCFS collection letters (including Attorney letters).
• Effectively use all options available on the Collection and Inquiries system menus.
• Identify customer disputes and appropriately code disputes for the problem resolution queue.
• Utilize the Internet for skip tracing purposes.
• Sufficiently keep post-call processing to a minimum and follow all guidelines pertaining to after call work.
• Maintain all collection objectives (based on hourly goals).
• Negotiate with customers payment arrangements on accounts that become delinquent on the first payment.
• Schedule one time or recurring EFT bank payments for customer.
• Schedule one time or recurring credit/debit card payments for customer.
• Properly process specific customer requests through the flag for review reports.
• Appropriately request all necessary documents to maintain account and follow consumer’s request.
• Perform additional assignments as required to assist in achieving Team and Company goals.

SKILLS & ABILITIES

• Ability to negotiate payment plans with customers.
• Ability to calculate figures and amounts as they relate to settlements on accounts.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, write and perform mathematical calculations.
• Proficiency with a computer, standard office equipment and computer programs, including but not limited to Outlook, Internet/search engine savvy.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.
• One year collection and/or call center experience.
• Knowledge of Billing and Collections procedures.

BENEFITS

• Health, Dental, Vision, 401k, Life Insurance, Paid Holidays, Vacation, Casual Dress, and more.

WORKING CONDITIONS

This position operates in a professional office environment at UCFS offices in Westlake, Ohio.

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Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office

Application Question(s):

• Please indicate your desired pay range.

Work Location: In person